Clear Expectations Up Front:
Our sales process ensures that your expectations are identified in detail, and that any previous provider concerns are discussed to ensure we are all on the same page. This process is then documented in your customized cleaning plan.
Communication Hand Off Sales to Service:
Once you are ready to move forward, your sales person will conduct introductions and a tour with your service team to ensure all expectations are clearly communicated, and that the customized cleaning plan is understood.
Service Professionals Perform Work:
Professionals who are vetted and who are routinely graded on their customer satisfaction perform all work.
Pro-active inspections are conducted by a ProEthic Service Manager. These inspections are completed on intervals approved by you, and all inspection results are communicated to the building contacts.
Night QA Manager:
The Night Quality Assurance Manager meets with Service Professionals to follow up on corrective items identified through inspections. Additionally, the night QA manager will perform random drop-in cleaning audits.
Your Satisfaction is Guaranteed:
ProEthic Service Managers contact our customers on regular intervals in order to ensure your satisfaction. Also, we are proud to have an easy exit quality guarantee in our agreement.